Refund policy

Last updated: 1 November 2026

24-hour refund, no questions asked

Premium gives you instant access to digital study material – Visual mode, the India Map Explorer, the Data hub and Prep Bot. Because it is digital and available the moment you pay, refunds are offered for 24 hours from the time of payment. Within that window you get your money back in full and we will not ask why.

1. Refunds within 24 hours

If your refund request reaches us within 24 hours of the time of payment (as shown on your invoice), we refund the full amount. No reason is needed.
The pricing page and the checkout page state this before you pay, so by completing the payment you accept this policy.
After 24 hours from purchase, payments are not refundable, because the digital content has been available to you since the moment of payment.

2. When we always refund

Whatever the time since payment, we will refund in full if:

you were charged twice (a duplicate charge) for the same purchase;
the payment failed, or money was debited but Premium was not activated;
a technical failure on our side stopped you from getting the access you paid for, and we could not fix it.

3. How to request a refund

Email support@upscprep.in with the subject “Refund request”, or use our contact form, preferably from the email address registered on your account.
Include your order ID or invoice number (under Membership & billing in your dashboard). If you cannot find it, the date and amount of payment is enough.
For the 24-hour window, the time your email or contact-form message reaches us counts, even if we reply later.

4. How and when you get the money

Refunds go back to the original payment method (UPI, card, net banking or wallet) through our payment gateway. We cannot refund to a different account, in cash or by cheque.
The money normally reaches you within 5–7 working days, depending on your bank or card issuer.
If you have not received it by then, write to us and we will share the refund reference number so you can check with your bank.

5. What happens to your access

Once a refund is processed, Premium ends and your account returns to the free tier. Your free account, progress history and bookmarks stay unless you ask us to delete them.