Banner for the Decision Making and Interpersonal Skills module of UPSC CSATCSAT · Module 5 of 5

Decision Making and Interpersonal Skills – UPSC CSAT

This module of the CSAT (Paper 2): Comprehension, Reasoning, Quant & DI course covers administrative decision-making and communication skills. It has 3 study lessons and a 6-question practice quiz. Free lessons can be read in full; premium lessons show a preview.

Lessons in this module

1. Decision Making: Principles and Method

Free 10 min

Decision-making and problem-solving appear in the CSAT syllabus. Recent papers have included few such questions, but the skills overlap with comprehension and with the ethics paper (GS4), so the method is worth learning. The questions…

2. Decision Making: Practice Scenarios

Premium 10 min

This lesson applies the five-filter method to a wider range of administrative scenarios: emergencies, conflicts of interest, public grievances, resource allocation and inter-departmental coordination. For each option ask four questions: Is it legal? Does it…

3. Interpersonal and Communication Skills

Premium 8 min

Interpersonal and communication skills are part of the CSAT syllabus and are tested through short workplace or public-service situations. The right answers reflect active listening, respect, clarity and constructive feedback. Citizens often meet the government…

Module quiz: Decision Making and Interpersonal Skills (6 questions)

Topic tests

Topic test: Decision Making: Principles and Method10 Qs · 15 min Topic test: Decision Making: Practice Scenarios12 Qs · 18 min Topic test: Interpersonal and Communication Skills10 Qs · 15 min

Maps & infographics in this module

Flow diagram: Legal and within rules? → Life and safety first → Fair and impartial? → Practical with resources? → Fixes root cause + follow-up?
Apply the filters in order to eliminate options.
Flow diagram: Situation → Behaviour → Impact → Listen to the response → Agree next step
Specific, private, forward-looking feedback.

Frequently asked questions

Lessons: Decision Making: Principles and Method; Decision Making: Practice Scenarios; Interpersonal and Communication Skills.

Answer: Distribute relief according to the assessed needs of all affected people. Relief must be impartial and need-based.

Answer: Discuss flexible timing so that she completes her hours. Accommodates a genuine need while protecting work output.

Answer: Report it immediately to the election authorities and ensure action as per the rules. Free and fair elections require prompt reporting.

Answer: Inform the villagers honestly and arrange temporary supply by tanker. Honesty plus an interim solution keeps trust.

Related modules

Back to the CSAT (Paper 2): Comprehension, Reasoning, Quant & DI course.

Join to unlock every lesson, revision note and mock test

Structured GS1–GS4, CSAT and Essay courses with maps, infographics, module quizzes and full-length mocks.

Create a free account See plans