GS4 › Emotional Intelligence in Depth

Revision note: Emotional Intelligence in Administration and Governance

  • Administration = emotional labour: citizens, crowds, politicians, teams, stress
  • Uses by component: self-awareness (biases), self-regulation (calm), motivation (perseverance), empathy (citizens), social skills (negotiation)
  • Areas: leadership, crisis, service delivery (Sevottam), decisions, negotiation, media, well-being
  • Ethical EI: skill + values; dark side without ethics
  • Examples: Phailin 2013, Kerala floods 2018, Janamaithri 2008, COVID migrants 2020
Revision card summarising Emotional Intelligence in Administration and Governance
One-page visual summary of the key points to revise.

Source: https://upscprep.in/upsc/gs4/emotional-intelligence-in-depth/emotional-intelligence-in-administration-and-governance/ · UPSCPrep.in

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