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GS4 · Module 5 of 15

Attitude, Aptitude and Emotional Intelligence – UPSC GS4

This module of the GS Paper 4: Ethics, Integrity & Aptitude course covers attitude, civil-service values and ei. It has 2 study lessons and a 14-question practice quiz. Free lessons can be read in full; premium lessons show a preview.

Lessons in this module

1. Attitude and Foundational Values for Civil Services

Free 8 min

An attitude is a learned tendency to evaluate a person, object or idea positively or negatively. It has three parts – the ABC model: Moral attitudes – about right and wrong (e.g. views on corruption).…

2. Emotional Intelligence in Administration

Premium 7 min

EI is the ability to recognise, understand and manage your own emotions and to recognise and influence the emotions of others. The term was popularised by Daniel Goleman (1995). Earlier models came from Salovey and…

Module quiz: Attitude, Aptitude and Emotional Intelligence (14 questions)

Maps & infographics in this module

Venn diagram of the affective, behavioural and cognitive components of attitude — Persuasion works on all three components.

Ring diagram of Goleman's five components: self-awareness, self-regulation, motivation, empathy, social skills — The first two are about yourself; empathy and social skills are about others.

Frequently asked questions

Lessons: Attitude and Foundational Values for Civil Services; Emotional Intelligence in Administration.

Answer: Affective, Behavioural, Cognitive. Attitude has affective, behavioural and cognitive components.

Answer: Intelligence quotient. IQ is separate; Goleman's five are self-awareness, self-regulation, motivation, empathy and social skills.

Answer: A person's potential or ability to acquire a skill. Aptitude is the ability or potential to learn.

Answer: Serving the government of the day without political bias. Civil servants must implement policy impartially, regardless of which party is in power.