Revision note: Attitude and Foundational Values for Civil Services

• Attitude = ABC (affective, behavioural, cognitive)
• Aptitude = ability; attitude = disposition
• Core values: integrity, impartiality, non-partisanship, objectivity, dedication, empathy

Ethics, Integrity and Aptitude – Key Terms

Short definitions for GS4 answers.

Key terms

• Integrity – being honest and consistent in values, even when no one is watching.
• Probity – strict adherence to ethical principles in public life.
• Empathy – understanding the feelings of others, especially weaker sections.
• Emotional Intelligence – ability to understand and manage one's own and others' emotions (Daniel Goleman).

Answer tip

Define the term, give one real example from administration, and end with a way forward.